Refund & Cancellation Policy

Refunds & Cancellation

Paid web plans for 021flow are processed by Paddle.com.

You may request a refund within [TODO: choose 14 or 30 days] of purchase by contacting [email protected] or Paddle Buyer Support. Refunds may be limited or denied in cases of fraud, refund abuse, violation of our Terms, excessive usage, or fully delivered custom/one-time digital deliverables.

Subscriptions may be cancelled at any time. After cancellation, you will retain access until the end of your current billing period, and you will not be charged for the next billing cycle.

Where mandatory consumer protection laws provide additional refund or withdrawal rights, those rights will apply.

Details

• How to request a refund: [email protected] or Paddle Buyer Support (https://paddle.net)
• Refund processor: Paddle, as Merchant of Record.
• Refund processing time: [TODO: Add actual processing time].
• Partial refunds: may apply on a limited basis considering used/remaining period [TODO: confirm partial-refund basis].
• Annual plan refunds: [TODO: confirm annual-plan refund basis].
• Free trials: you may be charged for a paid subscription unless you cancel before the trial ends.
• Promotional/coupon purchases: plans granted free via a promo code may be excluded from refunds.
• Credit/usage-based products: usage or credits already consumed are non-refundable.
• Suspension/Terms violations: refunds may be limited where an account is suspended for a Terms violation.
• How to cancel: via account settings, the Paddle billing portal, or the support email.